POLICIES

General Policies:

At MLD, we put safety first. That’s why we will not permit any child who is  sick, has been sick within 24 hours, or who shows symptoms of sickness. Coughing, running nose, fever, rashes, or other symptoms must be clear for at least 24 hours. If your child is on an anti-biotic, they may come play after 24 hours of beginning treatment. Keep your sick kids home and take care of them. It’s no fun, so please don’t spread it around. 

We maintain a high standard of cleanliness at MLD. After every event, we vacuum, clean every surface, disinfect all of our toys, outfits, tables and surfaces possible. We prepare the Dollhouse for every event with the utmost attention to prepare a clean and happy environment for all of our guests. 

Our staff are indescribably talented and committed to the characters they portray. They take the love and history of the fairy tales along with the novelties of the modern told versions and bring them to life. They are well trained actors ranging in ages from 15-26. Most characters are written as young adults anywhere from 14 to 20 in the treasured stories we know so well, so who better to play those ages? Our employees strive to be as true to the character as possible from the dress, to the hair, make up, and acting. All of our staff are background checked and have been through character analysis training. They further their education in various ways to continue to keep the characters fresh. 

Leave the dress up accessories at home! We have everything you need here. It also helps to ensure that you don’t leave anything behind! 

*When booking, you may not request a specific person to play a character, you may only request a character. All of our characters are professional, kind and wonderful! 

Click Here for Party Details You Should Know… 

Agreements:

Below you will find the Party Agreement which is for all parties and events booked at MLD as well as the Traveling Character Agreement. Please read the agreement prior to booking your appointment. Once your appointment is booked, a copy will be emailed to you so you may sign and return it. Services may not begin until the agreement has been signed and returned. 

My Little Dollhouse Party Agreement

To ensure that your experience at My Little Dollhouse is magical and memorable, please  fully read , sign, and return the following agreement prior to your party:

  1. A $50 deposit must be paid at booking. Deposit is non-refundable and goes towards the final balance. If party is cancelled between 24-48 hours of scheduled party, guest will be charged 1/2 party price (including add-ons). If cancellation occurs within 24 hours of scheduled party, the full party price (including add-ons) will be charged. A no-show is treated as a cancellation. We appreciate a final (even if approximate) headcount at least 48 hours prior to party. We keep billing info on file for these purposes.
  2. Balance of party cost is due at the close of the party. We happily take credit & debit cards or cash, but personal checks are not accepted.
  3. Gratuity is not included in package prices, and  is appreciated. Gratuity is split evenly among party hostesses and character(s). For parties totaling $500 or more, a 15% gratuity will be added to the total.
  4. Mini parties are available on weekdays only, and are one hour in length. Only 5 guests are included at Mini parties.
  5. No outside food or drink allowed, with the exception of birthday cake/cupcakes/cookies & party drinks and must be pre-approved if bringing from outside. All carried-in  drinks must be clear (sprite, water, capri sun), and  have lids or be in individual closed-top containers.  No poured drinks allowed  (pitchers, lg bottles, 2 liters, etc.). We will happily assist you with cutting and serving cupcakes or a sheet cake.  Time limitations do not allow us to assist with a tiered/multi-layer cake.
  6. Doors will open no earlier than 15 minutes prior to the scheduled party time, due to party set up.
  7. Party prices include the birthday girl and 11 guests.   Parents and adult guests are not included in the head count; however,  child family members who participate in the party are counted as guests. Additional guests  are charged per the price list.
  8. Your party includes one drink and one party favor per guest (on select parties).  Additional drinks and party favors are available for an extra charge.
  9. My Little Dollhouse is full of sparkle! Please refrain from bringing your own (glitter, confetti, party scatters, etc.) Your party area is fully decorated. There is no need to bring decorations.  Pinatas are not permitted.
  10. Your party cost includes clean-up;  however, if deep cleaning is required after your party, a $50 cleaning fee will be assessed and charged to the account on file.
  11. Liability/Image waiver must be signed by a guardian for each guest (at front desk) prior to party. 
  12. Our party hostesses are skilled at making sure your party begins and ends on time.  Please cooperate in adhering to the party schedule. It is very important that your party end on time.  Lots of extra guests makes this very difficult. If you anticipate more than 16 party guests, and/or 18 adult guests,  you are required to have either the first or last party of the day, and to purchase an additional 30 minutes of party time for $60.   
  13. Extremely disruptive or obviously ill party guests will be asked to leave the venue for the safety of other guests and staff, and no refunds will be given.
  14. Guests’ parents or guardians should plan to stay, OR must check them in at the beginning of the party and arrive promptly at party end-time for pick up at party end time.
  15. In the event of severe weather, we reserve the right to reschedule your party to another available day and time that works for both parties. Refunds will not be given in the event that another day and time does not work.
  16. If characters/staff feel uncomfortable in anyway, we reserve the right to ask guests to leave or end the party without a refund and will charge the account on file in full for the party. It will be treated as a no-show appointment.
  17. We reserve the right to refuse service to anyone.

 

My Little Dollhouse Traveling Characters Agreement

To ensure that your experience at My Little Dollhouse is magical and memorable, please  fully read , sign, and return the following agreement prior to your party:

  1. My Little Dollhouse Characters are trained professionals who are insured and have had background checks.  
  2. Rates for characters vary, and availability depends on location, day, and time.  Prices are available on our website, mylittledollhouse.net, or by phone 918-299-4386.
  3. For their safety, Characters traveling to a residential/private location will arrive with a character escort. Last minute location changes may not be accommodated.  Please call MLD if you need to change the location of your event at least 48 hours prior to scheduled party.
  4. The total balance is due up front to book traveling characters and is non-refundable. Split payments are accepted for totals over $150 and must be paid at least 48 hours prior to the party.
  5. Events may be rescheduled within  48 hours of party. If rescheduling or cancellation occurs less than 48 hours prior to the event, the full price will be charged.
  6. Deposit must be made with a Credit/Debit card in the name of the person booking the party. A Driver’s License and credit card information will be saved on file until the party has concluded and then it is erased in our system permanently. 
  7. Gratuities are not expected, but are deeply appreciated. You may give a cash tip to the character(s) at the time of your party OR you may call MLD Monday-Friday to add a tip on your card. Characters and escorts do not carry cash.
  8. Our Royal Coordinator will call you a week prior to your event to confirm the party date, time and location along with any activities you would like for the character to do.  Our characters can read stories, help with gift opening, lead a game, craft, or dance, paint nails, and be available for pictures. Please have an idea of what you’d like your character to do at the party, so that they can come prepared.  
  9. Our employees’ safety is our primary concern.  They have been instructed to leave an event or location if they feel unsafe in any way at all.  This is an extreme circumstance and has not happened before, however if this should happen, no refunds will be given.  
  10. There is no limit on how many kids you can have at your party for the traveling character, but we advise if you have a large party, to select the 1.5 hour party option. No time will be added due to the amount of children on your guest list.
  11. Time cannot be added during your party, it must be reserved at least 48 hours prior to the party time.
  12. Character(s) will arrive 5-10 minutes prior to your party. If they are running late due to unforeseen circumstances, they will contact you and when they arrive, begin the time you purchased.
  13. We travel to locations within 45 miles from our venue on 91st and Harvard. A $45 travel fee will be added to locations 30-45 miles away and must be paid prior to party.
  14. If your child is sick and contagious, we will not be able to attend your party. Please let us know 48 hours prior to party to reschedule. Last minute illnesses happen and we try to accommodate for that.  If notified in less than 48 hours, we will do our best to reschedule your party at an ideal time, but cannot guarantee it.
  15. This agreement must be read, signed and returned by you 48 hours BEFORE your character(s) arrive.
  16. We reserve the right to refuse service to anyone.
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